In Brainframe, we categorize our users into two distinct types:

1. Management Users: These are the individuals who actively log into our system and have the responsibility of overseeing and controlling the GRC platform. Their role primarily involves setting up, managing, and maintaining the GRC workflows and data.
2. External Contacts: These are the individuals who don't log into the platform but interact with it through streamlined views of the data. For example, they may receive distributions pertaining to company updates or notifications about changes in document content and the status of approval workflows.

Our commitment at our company is to democratize Governance, Risk Management, and Compliance (GRC). We strive to ensure that best-in-class GRC tools are accessible to all organizations, regardless of their size or scope. That's why we have taken a holistic approach and included all modules in the price you pay. We believe that your security, compliance, or quality standards should never be compromised due to the selection of a particular module.

We pride ourselves on being transparent, so you can be assured that the price you see is the price you pay, with no hidden costs or unexpected charges. Our inclusive pricing model ensures that all clients can have access to comprehensive, state-of-the-art GRC tools to aid them in managing their business risks effectively and efficiently.

We aim to foster a GRC environment where every organization can have an equal footing, irrespective of their financial capabilities. Therefore, you can count on us to deliver top-tier, all-inclusive GRC solutions with no unexpected expenses

Our commitment to providing you with optimal Governance, Risk Management, and Compliance (GRC) service is reflected in our subscription. We operate on an annual basis, meaning that each subscription is rooted in a one-year contract. This period allows us to deliver consistent, high-quality services while also giving our users the time to fully experience and leverage all the features that our platform has to offer. Rest assured, our primary goal is to ensure that your journey with us over the year is as smooth, productive, and beneficial as possible

We understand that your organization's needs may evolve over time, and we have made provisions to accommodate such changes. If at any point you wish to expand the number of members in your existing subscription, it's entirely possible. Simply upgrade your contract to a higher member count, and we will adjust your billing accordingly. We are committed to fairness, and so you will only be charged the pro-rated difference for the remainder of your current subscription term until the next renewal. This allows you to adapt and grow your team's access in a manner that is both easy and financially transparent

When you subscribe to our platform, we initiate a comprehensive onboarding process designed to customize your experience according to your needs. We start by engaging in a dialogue with you, asking pertinent questions about your current operations and pinpointing the specific elements of our platform you'd like us to tailor.

This onboarding includes several key services:

• Importation of any existing data and folder structures you have, which should be provided to us in ZIP format.
• Configuration of workflows that are harmonized with your current/common processes.
• Importation of risks, assets, Key Performance Indicators (KPIs), stakeholders, and non-conformities that you can supply in a predetermined Excel format.
• Configuration of request forms tailored to your needs.
• Creation of a statement of applicability requirement mapping for the framework/regulation/standard you use.

Our objective is to ensure your transition is as smooth as possible, and these services aim to align our platform with your existing processes and needs at no extra cost.